Our approach to strategic consulting takes a holistic approach in defining and leveraging high value strategic business relationships with clients, strategic service providers and vendors to achieve tangible quantifiable business results.

We reinforce the over-arching business objectives of the enterprise by defining both short and long term relationship goals in terms of driving top line revenue, margin and profitability through proven relationship maximization approaches and techniques. This proven systematic approach helps our clients to define and distill their compelling business value, based upon their unique service differentiators. We then leverage these to increase market awareness, competitive separation and higher revenues and margins through delivering greater value to clients.

Far too many professional service companies find themselves trapped in the cycle of "sell, deliver, got to get some work, repeat". This approach does allow companies to survive the struggle in the short term; however, competing to just survive another day usually forces firms into competing on price, thereby reducing the value of their relationships with current and potential clients to that of “just another vendor”.

Clients utilizing our proven relationship development and sales methodology have greater control and forecasting vision of their revenue, margin and profitability. Moreover, they are empowered to proactively guide their firms through carefully designed milestone goals rather than stagnating in a hand-to-mouth existence and mediocrity.

Retailers for years have reaped the benefits of "mystery shopper" programs. Why not professional service firms?

Our proven Service Experience Channel Evaluation program probes, tests and evaluates every potential client communication touch point with the enterprise – telephone, web, email, industry events, and even in person. We document, evaluate, develop and present specific recommendations for immediate implementation to ensure your current and potential clients receive the most timely and highest quality client experience translating directly into more engagements with higher perceived value and profits.

Using our unique proven facilitated process we guide clients in the discerning definition of their "ideal" professional relationships – clients, strategic service providers and vendors. We then map and weigh current relationships against the "ideal" to discern which relationships are to be continued and deepened, and those which are to be jettisoned. Most importantly, we use characteristics and attributes of the "ideal" to define our prospect relationship profile that guides future business development efforts through the Service Sales Methodology and Process.

We also provide specific tools, techniques and approaches to establish, deepen and mine business relationships to their fullest potential resulting in relationship selling with shorter sales cycles, higher revenues, margins and profits while thwarting competition. Likewise we also do the same to reduce, minimize and disengage with business relationships that are negative and disempowering in a positive professional manner.

With over 25 years of actual sales and negotiation experience, we help our clients in preparing, conducting and closing major relationships or initiatives. In everything we do, not only have we have done it - we still enjoy rolling up our sleeves to work shoulder to shoulder with our clients to achieve their objectives. We strive to exceed our clients’ expectations continuously by delivering ever greater value through performance.

Frequently, we deliver our services jointly and on behalf of our clients to their clients, to help their client address and overcome their specific internal relationship, sales and communication process challenges.

Teaming directly with our clients, we help them to define, find, attract, engage and retain the highest quality client development and sales professionals to achieve their business objectives. Our time tested recruiting and hiring processes use a multi-phase approach of crafting tightly defined job descriptions, placed in the optimum recruiting channels, followed by a structured recruiting, interviewing and evaluation process. Rather than searching the haystack for the needle, we create the magnet to draw the needle to our clients.

We also systematically evaluate and determine what type of sales professional our clients need based upon where they are in their sales life-cycle evolution. All sales people are not created the same. Leap of faith hiring based upon a resume review and interview is a proven recipe for failure. The business dictates what type of sales person to hire, not the other way around, which is the pitfall most stumble into when the decree is made – "we need to hire a sales guy".

We are also experts in the designing and developing unique compensation models that incent the behaviors of the individual to attain the business objectives of the enterprise. And, most importantly, have the flexibility to change over time as individual, enterprise and market needs change.

We believe that true pay for performance is the key to not only hiring and retention success, but also making sure that objectives of the enterprise are met and exceeded. Most firms still slug through the churn and burn of the ineffective comp model of base plus commission. We create tailored solutions that not only attract and engage, but retain the highest performing sales professionals in the market, while driving profits up for our clients.

Designing and implementing world class professional development programs with embedded tangible performance metrics and milestones is critical to service firm growth and success. Selling professional services and sales management consulting are our core competencies. To attract and retain world class professionals we create and implement comprehensive career paths with flexibility for growth into management and executive potential - not just a job.

And more important that just designing and implementing - we work with our clients in successfully executing the program. We are experts in career path design, development and execution that empower our clients to develop cross-functional teams focused upon delivering ever higher levels of service and value to their clients.

We also provide world class skills training in the areas of:

• Communication Excellence
• Networking for Results
• Maximizing Your Convention or Conference Investment
• Generation and Qualifying High Potential Leads
• Value Driven Proposal Development
• Pricing for Profits
• Winning Professional Presentation Skills
• Negotiating to Get What You Want, Not What You Need
• Closing Without Melting
• Building a Referral Engine
• Channeling and ‘Co-opetition’
• Finding and Hiring Superman
• On-Boarding – The Most Important Step

All of these areas of skills training are hands-on reality based with reusable tools and templates. This is not ivory tower theory, but proven results oriented training for immediate implementation and use.

Leadership is not management. Leaders lead – leaders lead from the front; and, managers manage from the rear. Leadership is founded upon selfless service to others - both within and outside the organization. We instill servant leadership principles that guide the actions of both leaders and the led, to yield high performance organization results. “Leaders are born, not made”, we unequivocally say balderdash! Leadership is an amalgam of attitudes, processes, behaviors and communication techniques that can be learned, imparted and reinforced within any willing individual or organization. We’ve done it, we do it, and most importantly - we will do it for you.

One of our most valued services is our professional coaching services. These services range from on-boarding a new sales professional to minimize their learning curve to generate higher quality sales faster, to helping a firm owner maximize their full professional potential in positioning the firm for a defined success or wealth creation event faster and more effectively. We find business owners who feel stymied with no one to turn too for honest guidance and counsel. Sadly, many of these individuals are bored and cease to develop and grow both personally and professionally. Life is not a trial run and it is far too short and fleeting to be consumed by the mundane day-to-day. Our coaching services are provided by seasoned successful business professionals that have a wide range of industry experiences and expertise that can be brought to bear. Every great professional performer, from Tiger Woods to Yo-Yo Ma, invests in quality coaching to move to ever-higher levels of professional performance, personal growth and success. Why should your life be any less worthy?

We provide speakers for a wide range of events from national conventions, team kickoffs, celebrations and training. Our unique approach is to combine a role-based character combined with the element of surprise for the audience. This approach ensures that a tailored message is delivered and received in a high energy interactive participatory presentation that is fun, energizing and most importantly memorable.

Our keynote presentation: “Achieving Limitless Success Through Heroic Service to Others” - presents the types, value and ways to achieve unlimited success in serving to meet and exceed the needs of others in all relationships in which we engage. This presentation has received exceptional reviews and feedback from a wide range of professional service, charitable and civic organizations. It is less than one hour in length, including question and answer, with a powerful message of when, where and how to provide truly heroic service.